The Terms & Conditions for this website are as follows
This website is for delivery within New Zealand only. However, some products can be delivered outside New Zealand but only after contacting us prior to ordering. We will assess any extra costs and freight charges and set up your purchasing separately. Email inquiries to firstname.lastname@example.org for details. Sorry but room diffuser refills cannot be shipped outside New Zealand.
How to shop with us
Click on the items you want to purchase and place them in your electronic shopping cart. When you have finished shopping click on ‘checkout’ to go to the checkout. Here you can add or remove items. Then click on finish to finalise your order.
You will need to provide a delivery address and include your postcode, (We do not deliver to PO Box addresses) , billing address and personal information to allow us to ship your order to you. You must provide all the information required including your email address otherwise we may be unable to process your order.
You will then be shown a summary of your order. Please ensure that all details are correct before making payment. A confirmation page will then appear which confirms your order details including a reference number should you need to contact us about your order.
Select how you want to pay and complete the required payment details.
You will also receive a confirmation email after the purchase has been made. If you have chosen for your order to be delivered by courier, another email will be sent that will include your tracking number and date of courier pick up.
We now have a Local Pick Up option for customers who live in the Auckland Region and would like to have a 'Pickup' option. You can now Pickup from my Depot in Sunnynook on Auckland's North Shore. Orders made through the week will be delivered every Monday for a 'Local Pickup' from Sunnynook. A minimum purchase amount will apply for this service of $69.
For Door to Door orders to Auckland and NZ wide, these will be delivered by courier and will include a flat rate $20 freight charge.
You can also collect from the Matakana Country Park Market on a Sunday (Weather permitting). Please give at least 24hrs notice to ready your order. If you require your order sooner please call Chrissy on 021 913 851. We have a collection maximum time of 2 weeks.
Prices and GST
Prices for the products are in New Zealand dollars and include GST.
All prices are correct when published.
All payments are made by credit card via the secure DPS/ Windcave PxPay system to ensure high levels of payment security and are subject to DPS/ Windcave’s terms and conditions.
Product description and availability
We use our best endeavours to provide accurate product descriptions and photos. Although all care is taken in ensuring that the content of this website is complete and accurate in all respects, no responsibility is taken for errors or omissions.
All orders are subject to availability.
We may revise the range of products or the specification of any product at any time and without notice.
Some items in the 'Sale' category may be imperfect. All sale items are sold 'as is' and therefore non refundable.
We may refuse to accept or cancel the whole or part of an order (including any orders that we have accepted) at any time without liability when;
- Any product you order is not available for any reason
- There is an error or omission in the price or description of any product you order
- We cannot process payment for your order; or
- We are unable to process your order for any other reason; for example you have provided incomplete or inaccurate information.
If we cancel your order and you have already made payment to us, we will give you a full refund of any amount paid for that item.
How to return items to us
We hope you will be happy with your purchase, but if for any reason you are not, please contact us within 3 days of receiving goods on 09 777 4008, 021 913 851 or by email to email@example.com
If the product purchased has been damaged in transit, please let us know immediately, as we will need to ask Fastway Couriers to contact you regarding making a claim for the damage. Please include a photograph with your email showing the packaging and goods. We may or may not require the item/s to be returned but if we do please see our Returning items for our policy.
If you change your mind
We do not provide a refund for Change Of Mind once your order has been handed to our courier for delivery.
If an item is faulty
We will provide you with an exchange or refund where a product is faulty or is not of acceptable quality, or the product is not fit for its intended purpose in accordance with the Consumer Guarantees Act.
When returning items, please package the products carefully as we will not be able to accept items for exchange that are further damaged. We are not liable for any products which are lost when being returned to us.
Items purchased from the ' Sale' section cannot be refunded or exchanged. They will be sold in a good standard & condition unless stated otherwise. They will be sold As Is.